REFUND AND RETURNS POLICY FOR BOOSTXSURI

Effective Date: January 7, 2025

At BoostXSuri, we are committed to providing a seamless shopping experience, and we understand that sometimes things don’t go as planned. Whether the product is not the right size, or it doesn’t meet your expectations, we’ve made our Refund and Returns Policy as simple and fair as possible. This policy outlines how we handle returns, exchanges, and refunds for all products purchased from our website, www.boostxsuri.com.

1. Return Eligibility

We accept returns on most items, provided that they meet the following conditions:

  • Timeframe: You must initiate your return within 30 days of receiving your order.
  • Condition: The item must be unused, unworn, and in the same condition as when you received it. All original tags, packaging, and accessories must be intact.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Personalized or custom-made products
    • Perishable goods (e.g., baby food)
    • Gift cards
    • Products that have been opened and cannot be restocked for health or hygiene reasons (e.g., diapers, skincare products)

2. How to Return an Item

If you need to return an item, follow these simple steps:

  • Step 1: Contact our customer service team at info@boostxsuri.com to request a return authorization. Please include your order number and details about the product you wish to return.
  • Step 2: Once your return is approved, you will receive instructions on how to send the item back. You will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item sent or damaged product).
  • Step 3: Carefully package the item to ensure it is protected during shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.

3. Exchanges

If you need to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order. However, if you would like to exchange an item directly, please contact us at info@boostxsuri.com with your request.

  • Availability: Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will provide you with options for a similar item or issue a refund.

4. Refunds

Once we receive your returned item and it passes our inspection, we will process your refund to the original method of payment. Please note that refunds may take up to 7-10 business days to appear in your account, depending on your bank or payment provider.

  • Restocking Fee: BoostXSuri reserves the right to charge a 10% restocking fee for returned items that are not in their original condition or for returns that exceed the 30-day return window.
  • Shipping Fees: Shipping charges are non-refundable, unless the return is due to our error.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at info@boostxsuri.com with photos of the damaged item. We will provide a full refund or send a replacement at no additional cost to you. Returns for damaged or defective items must be made within 30 days of receiving the product.

6. Cancellations

If you need to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations must be made before the item has been shipped. If the order has already been shipped, you will need to follow the standard return process.

7. Late or Missing Refunds

If you haven’t received your refund after the expected processing time, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@boostxsuri.com for further assistance.

8. Shipping Costs for Returns

You will be responsible for the cost of return shipping unless your return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance if you are returning items valued over $75. We cannot guarantee that we will receive your returned item if it is lost in transit.

9. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to get in touch: